Subscription Terms of Service
Acceptable Use Policy
This Acceptable Use Policy (AUP) forms part of the licence granted by Fast Cities Australia Pty Ltd ACN 613 484 754 trading as Evie Networks (we, us or our) to you for the use of electric vehicle charging stations within Australia through its subscription products (Subscription) and applies to all users of the Subscription.
In this AUP, the following defined words have their corresponding meaning:
Commercial Use means use for commercial purposes, including without limitation in connection with the sale or proposed sale of goods, to deliver or transport goods for a commercial benefit, sales or maintenance representatives or couriers, as determined by us (acting reasonably).
Eligible Vehicle means the vehicle we are advised of as part of your request to receive the Subscription.
Fleet Use means use as part of a fleet or pooling service which consists of 20 or less vehicles, and expressly excludes Commercial Use.
Personal Use means use for personal, domestic or household purposes and expressly excludes Commercial Use.
The primary purpose of this AUP is to ensure the intended, efficient, lawful and ethical use of the Subscription for the benefit of all of our users. It sets out the things that you can and cannot do with the Subscription and applies in addition to all other terms and conditions that relate to your use of the Subscription.
only use the Subscription for Personal Use and Fleet Use of the Eligible Vehicle. For the avoidance of doubt, this does not exclude Eligible Vehicles that are registered to a business using an ABN where the Eligible Vehicle is used for Personal Use or Fleet Use;
use the Subscription in good faith and for its intended purpose;
use the Subscription in accordance with any agreement between us and you;
use the Subscription in compliance with applicable Australian law;
use the Subscription in a manner that does not interfere with or harm other users of the Subscription;
comply with any instruction from us to modify your use of the Subscription that, in our reasonable opinion, contravenes this AUP or any other applicable terms and conditions relating to the Subscription; and
comply with any request from us to assist in preventing any breach of this AUP or in respect of any legal action that is taken in respect of the Subscription. We will reimburse you for any out-of-pocket expenses where you provide such assistance, provided the cause of the breach or the initiator of the legal action is not you, and we have agreed to reimburse those expenses in writing in advance.
You must not:
use the Subscription to charge a vehicle that is not the Eligible Vehicle;
use the Subscription to charge the Eligible Vehicle for:
any use that is not permitted under this AUP;
commercial car rental purposes;
government purposes; and/or
taxi, ride-sourcing, ride-sharing or car-sharing purposes (including without limitation through Uber, Didi, GoGet or other similar Subscription);
use the Subscription for any purpose other than charging the Eligible Vehicle for its intended use as a vehicle, including without limitation to extract electricity for any other purpose or to charge any other product;
engage in any act which we reasonably believe:
breaches the provisions of any applicable laws;
is unlawful; and/or
contravenes this AUP; and/or
aid, abet, counsel or procure any of the above.
If you do not comply with this AUP
If you use the Subscription in a manner that does not comply with this AUP, we may in our discretion ask you to modify your behaviour and/or require you to pay per use for our services. We may also take any action that we deem, in our discretion, necessary to prevent or remedy that breach, including immediately and without notice:
limiting or blocking access to your ability to use the Subscription; and/or
terminating your receipt of the Subscription.
If you breach this AUP you may also be in breach of any other applicable terms and conditions relating to the Subscription and we may, in addition to our rights under this AUP, exercise any right or remedy set out in such terms and conditions.
Amendments to this AUP
This AUP may be changed by us in our discretion from time to time. You acknowledge and agree that we are not required to give you notice of any changes to this AUP. Any changed version of this AUP applies from the date that it is posted to our website.
Other terms applicable to Subscription
This AUP is intended to be read in conjunction with our Terms of Service located on our website at https://goevie.com.au/terms-service/ and any other terms and conditions you have accepted as part of the Subscription, as amended from time to time. If there is any inconsistency between this AUP, the Terms of Service or any other terms accepted as part of the Subscription, the Terms of Service will prevail to the extent of the inconsistency.
Questions or comments
If you have any questions about this AUP, please contact us via the Contact Us at: email@example.com
Terms of Service
Last updated: 24 April 2019
These terms and conditions apply to your use of electric vehicle charging equipment (the Equipment), the website located at www.goevie.com.au (the Website), and the mobile application (the Mobile App) provided to you by Fast Cities Australia Pty Limited (ACN 613 484 754) (Evie Networks).
In these Terms, ‘us‘, ‘we‘ and ‘our‘ means Evie Networks and our related bodies corporate.
Updates to these Terms
a) We may update these Terms from time to time on notice to you (including by posting an updated version on the Website or the Mobile App). Your continued use of, or access to, the Services following notice of any changes to these Terms constitutes acceptance of those changes. If you do not agree to any update to these Terms you must immediately cease using and accessing the Services and may cancel your Account in accordance with clause 4(e)b) Notwithstanding clause 1(a), if we wish to modify any subscription plans or subscription fees (in the event we elect to provide a subscription offering), we will provide you with at least 30 days’ notice, except where such change is required by any law or regulatory authority, in which case we will try to give you reasonable notice. If you do not agree to any modification to your subscription plan or subscription fees, you may cancel your subscription or Account in accordance with clause 4(d).
Grant of Licence
Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable licence to use and access the Services, in accordance with these Terms, for the duration of the term set out in clause.
a) You may access the Services as a guest or by registering for an account (Account). You must be an Account holder in order to take advantage of any subscription plans we offer.
b) If you are under the age of 15 years, you must not use the Services or create an Account. If you are 15 years or older but under the age of 18, you represent that you have reviewed these Terms with your parent or legal guardian to make sure that you and your parent or legal guardian understand these Terms. If you are a parent or guardian permitting a person under the age of 18 (a Minor) to create an Account or otherwise use the Services, you agree to:(i) supervise the Minor’s use of the Website, the Mobile App and the Account;
(ii) assume all risks and liabilities associated with the use of the Services, including all use of the Equipment and all amounts payable for the Services;
(iii) ensure the accuracy and truthfulness of all information submitted; and
(iv) provide the consents contained in these Terms on behalf of the Minor.
c) If you are a Minor, we may ask you to confirm that you have your parent’s or legal guardian’s permission and that they have agreed to these Terms on your behalf, and, even if we do not do this, we will assume that this is the case and will provide access to the Services on this basis.
d) As part of the creation of your Account, you will be prompted or assisted to create a user name and password for your account. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under the Account.
Commencement, Suspension, Termination and Cancellation
a) These Terms shall apply from the time you create an Account or use the Services until:(i) you cancel your Account in accordance with this clause 4;
(ii) we terminate your Account in accordance with these Terms; or
(iii) we cease to offer the Services for your use.
(i) you breach these Terms;
(ii) we suspect (in our sole discretion) that you have committed or intend to commit fraud in connection with the Services; or
(iii) we consider that you have provided us with information that you know, or ought to know, is false or misleading;
we may (without notice):
(iv) immediately suspend or terminate your Account and/or access to the Services; and
(v) prevent your further access to the Services.
c) To the full extent permitted by law (including Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law)), we will not be responsible for any loss, cost, damage or liability that may arise as a result of us exercising our rights under this clause 4.
d) If you wish to cancel your subscription or Account as a result of us changing your subscription plan or subscription fees or these Terms in a way that has a detrimental effect on your subscription (in the event we elect to provide a subscription offering), you must notify us within 30 days of our notice to you about that change. Your cancellation will be effective as of the later of the date the change takes effect or the date that we receive your notice, and you will receive a pro-rata refund for any amount already paid to us in respect of any period after that date.
e) You may request to cancel your Account, or cancel or change your subscription (where applicable), at any time by contacting Evie Networks on 1300 463 843 or firstname.lastname@example.org. Unless your cancellation arises under clause 4(d):
(i) a cancellation or change to your subscription will take effect at the end of the then-current monthly subscription period, unless you notify us less than 5 business days before the end of the then-current monthly subscription period, in which case, the cancellation or change to your subscription will take effect at the end of the next monthly subscription period; and
(ii) without limiting your rights under Australian Consumer Law (including any rights to a refund), and unless expressly stated otherwise in these Terms, you acknowledge that in respect of such cancellation there is no resulting right for you to seek a refund for any services.
f) Upon termination or cancellation of your Account, you must cease all use of the Services (except as a guest or under a new Account), and we reserve the right to delete your Account and any associated data.
g) In the event that a technical problem causes system outage or account errors, we may temporarily suspend access to your Account until the problem is resolved.
h) Clauses 4(d), 4(e)(ii), 4(h), 7, 8, 12, 13, 14, 15 and any other clauses which should by their nature survive termination of these Terms, shall survive termination of these Terms.
Conditions of access
a) to comply with all applicable laws (including any applicable privacy laws);
b) to only use your Account and the Services for your personal non-commercial use and to not allow any person to use or have access to your username or password, other than as permitted by these Terms;
c) to use the Equipment only for its intended purpose of charging an electric vehicle and in accordance with any instructions provided and to not copy, modify, alter, adapt, disassemble, deface, or tamper with any Equipment;
d) that where the Equipment is located and hosted on the property of a third party (Host), to comply with any and all rules set by such Hosts pertaining to their property and the use of the Services, including, but not limited to, general customer or visitor conduct, parking restrictions, parking time limitations and hours of operation;
e) to promptly notify us of any misuse of your Account of which you become aware, including any misuse, loss or theft of any radio-frequency identification card (RFID Card) linked to your Account;
f) to not do any act that we would consider inappropriate or unacceptable, acting reasonably;
g) to not, in connection with your Account, any payment or the Services, provide any information that you know is false or misleading;
h) to not copy, modify, merge, alter, adapt, translate, de compile, gain unauthorised access to, disassemble or reverse engineer any aspect of the Website or the Mobile App or to otherwise attempt to derive the source code relating to any aspect of the Website or the Mobile App, or to merge any software or any part of any software with any aspect of the Website or the Mobile App unless expressly permitted by these Terms;
i) to not upload files that contain viruses or other harmful code to the Website or the Mobile App or that are in violation of or detrimental to network security;
j) to not use any data mining, gathering or extraction tools (excluding tools provided by the Website or the Mobile App for your use);
k) to not use post or transmit to the Website or the Mobile App any unauthorised material including but not limited to material that is, in our sole discretion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise;
l) to not remove, modify or obscure any copyright, trade mark, service mark, tagline or other notices that appear during use of the Services; and
m) if we allow you to post any information to the Website or the Mobile App, that we have the right to take down the information at our sole discretion and without notice.
a) You may pay per use of the Equipment to charge your electric vehicle, either via your Account or as a guest. Where you are an Account holder, you may request an RFID Card via the Mobile App to facilitate your payments.
b) Where payment is processed on a per use basis, pricing and payment methods accepted will be listed on the Mobile App.
c) You are responsible for all payments associated with your Account (including all payments associated with the use of your RFID Card, where you have requested one).
d) Evie Networks may also elect to offer a number of subscription plans to Account holders for use of the Equipment. Subscription plans may have differing subscription fees, conditions and limitations, which will be made available during sign-up and at www.goevie.com.au.
e) Where you sign up to a subscription plan, your subscription plan will continue month-to-month until cancelled. Your subscription fees and any other charges you may incur in connection with your use of the Services, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method on the calendar day corresponding to the first payment made for your subscription. In some cases your payment date may change, for example if your payment method has not successfully settled or if your subscription began on a day not contained in a given month.
f) Where you sign up to a subscription plan and your subscription fees are not paid in a timely manner, we will use reasonable efforts to notify you of the non-payment. Late payment fees (to compensate us for our reasonable costs incurred due to your late payment) as outlined at www.goevie.com.au as updated and amended from time to time, will apply and we may disable your Account.
g) Evie Networks may offer promotions, discounts or memberships, including free periods, (Promotional Offers) including those offered in conjunction with third parties. We are not responsible for the products and services provided by third parties. We reserve the right to offer, withdraw, cancel, change or determine your eligibility for any Promotional Offer in our absolute discretion.
h) Where any payment that you make is not authorised by your credit card or bank provider, your purchase will not be processed and you will remain liable for the relevant payment.
i) Evie Networks uses third party merchant facilities to process payments. Accordingly, Evie Networks is not responsible for, and does not have any control over, any third party merchant facilities and any transaction fees that such merchants may charge. You acknowledge and agree that to the maximum extent permitted by law (including the Australian Consumer Law), Evie Networks will not be liable for any loss or damage arising out of any use of a third party payment gateway. You should read and understand the terms of the third party merchant facilities before using them.
j) If purchasing through the iOS or Android Mobile App, the terms and conditions of the Apple App Store, Google Play (or such other Android application store), as applicable, will also apply to the purchase. This may include, for example, the prices displaying in the local currency of the App Store, Google Play (or such other Android application store) in which your mobile device was registered.
k) Unless expressly stated otherwise, all prices and subscription fees are GST inclusive.
a) During the registration process, you will provide us with personal information including your name, address, email address, telephone number, payment details and car make and model.
b) We collect personal information about you in order to process your registration, allow you to use the Services, process payments in connection with the Services and offer and assess your interaction with Promotional Offers (including those offered in conjunction with third parties). We also collect your personal information from and may disclose your personal information to Hosts, in order to analyse your usage of the Services and other goods and services offered by Hosts and to promote and market their and our products and services to you, as further described in clause 7(f)
c) We may disclose that information to third parties that help us deliver our Services (including Hosts, information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide you with the Services. We may disclose personal information outside of Australia to our third party suppliers and service providers located in overseas countries including but not limited to the United States of America.
f) By creating an Account or using the Services, you consent to Evie Networks and its related bodies corporate using and disclosing your personal information to our trusted business partners (including Hosts) to promote and market their and our products and services, promotions and upcoming events (including for example by way of direct mail and email, telemarketing, targeted digital advertising, SMS, MMS messages, and notifications and alerts to your mobile device). If at any time you no longer want to receive such marketing or promotional offers from Evie Networks or any of its related bodies corporate or trusted business partners, you may simply opt out by changing your communication preferences for your Account on our Website or Mobile App, following the unsubscribe instructions on the relevant communication or sending an email to email@example.com.
Intellectual property rights
a) Unless otherwise indicated, we own or license from third parties all rights, title and interest (including all copyright and other intellectual property rights) in the Services and in all of the material (including all text, graphics, logos, audio and software) made available on the Website or the Mobile App (Content).
b) Your use of the Services and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to the Services or the Content, except for the licence expressly granted to you in these Terms. You agree that we own, and you hereby assign to us, all intellectual property rights in any suggestions, ideas, feedback or other information that you provide to us from time to time.
a) Communications between you and Evie Networks may be conducted by email, mail, telephone, online, or by other electronic means that we offer from time to time. Any instructions that you give to us in any such manner will have the same legal effect as if you gave them to us in original written form. You agree that all telephone calls and electronic communication may be recorded by us and kept by us as a record of your instructions.
b) You are responsible for the accuracy of your instructions. It is important that you promptly review your payment history and/or any account statements that you may receive to ensure that any payments associated with your Account and/or use of the Services are accurate.
a) For troubleshooting, please see our guide on the Mobile App and at www.support.goevie.com.au
b) In the event of any equipment malfunction or other technical issue regarding your use of the Services, please call 1300 463 843 or email firstname.lastname@example.org.
Updates, Enhancements and Outages
a) Planned and emergency maintenance or upgrades to the Website, the Mobile App and/or the Equipment from time to time may cause outages and may affect your ability to access the Services. We will use our reasonable endeavours to limit such incidents.
b) Subject to the Australian Consumer Law, Evie Networks shall not be liable for outages, delays, interruptions, service failures and other problems inherent in the use of the internet and electronic communications or other platforms outside our reasonable control, extent that such impairment is a direct result of our fraud, negligence or wilful default under these Terms.
Warranties and disclaimers
a) To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations as to the standard, reliability, timeliness, quality, suitability, availability, accuracy, adequacy or completeness of the Services, any Content, or any goods, services, content or Promotional Offers offered or provided by any third parties (including Hosts), nor do we warrant that:(i) the use of the Services will be secure, timely, uninterrupted or error-free;
(ii) the Services will operate in combination with any electric vehicle or other hardware, software, system, or data;
(iii) the Services (or any products, services, information, or other material purchased or obtained by you through the Services) will meet your requirements or expectations;
(iv) any stored data will be accurate or reliable or will not be lost or corrupted;
(v) errors or defects will be corrected; or
(vi) the Website or the Mobile App (or any server(s) that make a hosted service available) are free of viruses or other harmful components.
b)The Services and all other products are provided “as is” and to the extent permitted by law, including the Australian Consumer Law, we disclaim any and all warranties and representations of any kind, including any warranty of non-infringement, title, fitness for a particular purpose, functionality or merchantability, whether express or implied.
a) To the maximum extent permitted by law, including the Australian Consumer Law:i) we are not liable to you or anyone else if interference with or damage to your vehicle, computer or mobile phone occurs in connection with the use of the Services, including as a result of any viruses or harmful components (although we use reasonable endeavours to ensure that our Services are free of viruses and other harmful components);
(ii) we are not responsible for any loss or damage you may incur if a third party obtains access to your confidential information transmitted over the Internet or if you are temporarily unable to access information related to your Account (and you acknowledge that information sent over the Internet may not be completely secure and that the Internet and related online systems may not function at all times);
(iii) although we make commercially reasonable efforts to minimise any known risks associated with the use of the Services, we are not liable to you or anyone else for any loss, injury or death which occurs in connection with the use of the Services, including where the Services are used in an unreasonable manner or other than for their intended purpose;
(iv) we are not liable to you or anyone else in connection with any goods, services, content (including advertising materials) or Promotional Offers offered or provided by any third parties, including Hosts;
(v) we are not liable for your actions or conduct on Host sites, whether in connection with the use of the Services or otherwise; and
(vi) in no event shall we be liable for any Consequential Loss which may be suffered due to your use of the Services or as a result of the inaccessibility or unavailability of the Services and/or the fact that certain information or materials connected with the Services are incorrect, incomplete or not up-to-date. For the purposes of these Terms, Consequential Losses means any indirect or consequential loss (not being a loss which arises naturally as a result of a breach of these Terms or other event the subject of the relevant claim), which may include loss of profits, loss of income, loss of data, loss of or damage to goodwill, or loss of business opportunities.
b) Under Australian law, you have certain rights (including to refunds) that cannot be limited or excluded, and nothing in these Terms (including the following sentence) seeks to limit or exclude any of those rights. Subject to clause 4(d), to the extent permitted by law (including the Australian Consumer Law), payments you make to us (including all payments associated with your Account) are non-refundable, and Evie Networks’ liability for the Services shall be limited to reperformance or resupply of the Services to you.
c) You are solely responsible for any damage, fees, penalties or loss caused by your non-compliance with any Host rules.
Jurisdiction and governing law
These Terms and your use of the Services are governed by the laws of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction there.
If any provision of these Terms is invalid or unenforceable, such provision shall not affect the validity and enforceability of any of the remaining terms and conditions.
If you have any questions in relation to these Terms, please do not hesitate to contact us at:
Phone: 1300 463 843
Last updated: 8 May 2019
What personal information do we collect?
We may collect the following types of personal information: general personal or business details such as your name, mailing or street address, email address, telephone number and other contact details;
age or date of birth;
payment information, including credit card or debit card information;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
car make and model;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
any additional information relating to you that you provide to us directly through our Website or Mobile App or indirectly through your use of our Website or Mobile App or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys;
details of products and services provided by third parties that you have accessed, acquired or used in connection with our services, including products or services which are the subject of promotional offers offered by Evie Networks (including on behalf of third parties) and products and services offered by third parties who host our equipment (Hosts); and
any other personal information that may be required in order to facilitate your dealings with us. We may collect these types of personal information either directly from you, or from third parties. If you do not provide this information, we may not be able to provide you with some or all of our services.
We may collect this information when you:
register on the Website or Mobile App;
use our services as a guest;
communicate with us through correspondence, chats, email, telephone or when you share information with us from other social applications, services or websites; or
interact with our sites, services, content, promotional offers and advertising or those of our Hosts and trusted business partners.
In addition, if you apply for a job with us, we may collect certain information about you including information about your working history, and relevant records or checks from any recruitment consultant or from your previous employers, universities and others who may be able to assist us in our decision as to whether to make you an offer of employment or engage you under a contract.
The Privacy Act 1988 (Cth) (the Privacy Act) contains certain exemptions in relation to certain acts undertaken in relation to employee records and related bodies corporate. Where appropriate we make use of relevant exemptions in the Privacy Act.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:• to enable you to access and use our Website, Mobile App and services;
to process payments in connection with our services;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our trusted business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to operate, protect, improve and optimise our Website, Mobile App, services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
to conduct, monitor and analyse our business and internal operations;
as reasonably necessary in connection with any prospective or actual transfer of any of our assets or businesses (or any part of them), directly or indirectly, whether through merger, acquisition, bankruptcy or any other change of corporate control; and
to consider your employment application (where applicable). We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
Do we use your personal information for direct marketing?
We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, MMS, targeted digital advertising, telemarketing, alerts on your mobile device, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act. You may opt out of receiving marketing materials from us by changing your communication preferences for your account on our Website or Mobile App, following the unsubscribe instructions on the relevant communication or sending an email to email@example.com
To whom do we disclose your personal information?
our employees and related bodies corporate;
our service providers, agents and contractors from time to time that provide services to us (including cloud storage providers) and/or help us to provide and market our services and promotional offers to you;
our professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
our existing or potential business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone involved in a prospective or actual transfer of any of our assets or businesses (or any part of them), directly or indirectly, whether through merger, acquisition, bankruptcy or any other change of corporate control, as reasonably necessary in connection with such transfer;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to third-party technical and customer support providers located in the United States of America. From time to time, we may also disclose personal information to IT and cloud storage service providers which may operate from and/or store personal information outside of Australia. When you provide your personal information to us, you consent to the disclosure of your information outside of Australia.
Using our Website and cookies
How do we store and keep your information secure?
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You have rights under the Privacy Act to:• request access to the personal information we hold about you;
ask us to update or correct any personal information that is inaccurate, incomplete or outdated; and
opt-out of receiving direct marketing communications from us. You can do any of these things by contacting us at firstname.lastname@example.org or 1300 463 843. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at email@example.com or 1300 463 843. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you are not satisfied with the outcome of any internal investigation that we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at firstname.lastname@example.org or on 1300 363 992. More information is available on the OAIC’s website at https://www.oaic.gov.au/.
Phone: 1300 463 843