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Privacy Policy

Last updated: 3 June 2026

Introduction

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Fast Cities Australia Pty Limited (ACN 613 484 754) (trading as Evie Networks and Evie Charging). We recognise the importance of your privacy and understand that the security of your personal information is important to you. We are committed to protecting the personal information you provide to us or that we otherwise hold about you. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website located at www.evie.com.au (the Website) or our mobile application (the Mobile App). Where we make material changes to this Privacy Policy, we will take reasonable steps to notify registered users, including by email or in-app notification. We encourage you to check the Website or Mobile App periodically to ensure that you are aware of our current Privacy Policy. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

1. What personal information do we collect?

We may collect the following types of personal information:

  • contact or business details such as your name, mailing or street address, email address, telephone number and other contact details;
  • personal details, such as your name, age or date of birth;
  • payment information, including the partial digits of your credit card or debit card, billing and payment details. The third party payment processors set out below will send us partial digits of your credit card or debit card to enable us to reconcile payments;
  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, advertising data, IP address and standard web log information;
  • vehicle make and model;
  • vehicle identifiers including VIN, Registration number and/or MAC address;
  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
  • any additional information relating to you that you provide to us directly through our customer support service, Website or Mobile App or indirectly through your use of our Website or Mobile App or online presence or through other websites or accounts from which you permit us to collect information;
  • information you provide to us through customer surveys;
  • details of products and services provided by third parties that you have accessed, acquired or used in connection with our services, including products or services that are the subject of promotional offers offered by Evie Networks (including on behalf of third parties) and products and services offered by third parties who host our equipment (Hosts);
  • if you apply for employment with us, certain information about you including information about your working history, and relevant records or checks from any recruitment consultant or from your previous employers, universities and others who may be able to assist us in our decision as to whether to make you an offer of employment or engage you under a contract;
  • any other personal information that may be incidental to the services or required in order to facilitate your dealings with us; your physical location;
  • customer identification number where you use Evie’s services by coming to us through a referral partner; and/or
  • if we, or one of our contractors, provide home charging installation services to you, certain information about your home will be collected, including your address and images of your home.

We may collect these types of personal information either directly from you, or from third parties.

We may utilise third-party service providers to collect information relating to, and to facilitate, payments at our public charging stations or through our Mobile App. You agree to be bound by the privacy policies of those third-party service providers as follows:

  • Braintree Privacy Policy, which is a service provided by PayPal Australia Pty Limited ACN 111 195 389. We give notice that PayPal is an independent Controller for the purpose of processing customer data and PayPal’s Privacy Statement is available at www.paypal.com;
  • Payter B.V. Its privacy policy is available at payter.com/privacypolicy;
  • ANZ Worldline Australia Pty Ltd. Its privacy policy is available at https://anzworldline.com.au/en/compliancy/privacy-policy;
  • Apple, Inc via its Apple Pay Platform (Apple Payments Privacy Notice);
  • Google via its Google Pay Platform (Google Payments Privacy Notice);
  • EV Connect, LLC (EV Connect Privacy Policy); and

We may utilise the Google Maps API and Apple Maps API and Face ID functionality, which may collect location or biometric information. By using the Mobile App you agree to be bound by the Google Privacy Policy and Apple Privacy Policy.

If you do not provide certain personal information, we may not be able to provide you with some or all of our services. In particular: (a) without your name, email address and payment information, we cannot create or maintain your account or process charging transactions; (b) without your vehicle identifiers (where Autocharge is enabled), we cannot provide the Autocharge feature; and (c) without location information, we cannot show you nearby charging stations. You have the right to deal with us anonymously or under a pseudonym where it is practicable for us to do so, however this may limit the services we can provide.

2. When do we collect personal information?

We may collect this information from you when:

  • you register on, access or use the Website or Mobile App;
  • you use our services as a guest, including at public charging stations;
  • you communicate with us through correspondence, chats, email, telephone or when you share information with us from other social applications, services or websites;
  • you interact with our sites, services, content, promotional offers and advertising or those of our Hosts and trusted business partners or promoters;
  • we solicit it from third parties in the course of our business;
  • you use certain functionalities in our Mobile App including geo-location services;
  • if you apply for a job with us; and
  • if you request an invoice, we may collect partial digits of your credit card or debit card as an identifier for your account or a particular instance of using the public charging services.

The Privacy Act 1988 (Cth) (the Privacy Act) contains certain exemptions in relation to certain acts undertaken in relation to employee records and related bodies corporate. Where appropriate we make use of relevant exemptions in the Privacy Act.

The collection of your personal information is not generally required by law. We collect personal information because it is necessary for us to provide our services to you.

Where we solicit Personal Information, we only collect non-Sensitive Information, if it is reasonably necessary for the services we provide; and Sensitive Information, if it is reasonably necessary for or directly related to services we provide and you have consented to its collection or its collection is permitted or authorised by law.

If we solicit Personal Information, we will generally solicit it directly from you, unless it is unreasonable or impracticable for us to do so. Where we collect Personal Information about you from a third party without your prior consent, we will take reasonable steps to inform you that we have collected Personal Information.

3. Why do we collect, use and disclose personal information?

The primary purpose for which we collect, hold, use and disclose your personal information is:

  • to provide you with EV charging services, operate and maintain your account, and process payments for charging transactions
  • to enable you to access and use our Website, Mobile App and other current and future services;
  • to respond to your queries;
  • where received by a third party, to enable Evie to sell chargers and services;
  • to process payments in connection with our services;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our trusted business partners that we think you may find interesting;
  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • to operate, protect, improve and optimise our Website, Mobile App, services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
  • to conduct, monitor and analyse our business and internal operations;
  • as reasonably necessary in connection with any prospective or actual transfer of any of our assets or businesses (or any part of them), directly or indirectly, whether through merger, acquisition, bankruptcy or any other change of corporate control;
  • to consider your employment application (where applicable); and
  • to engage sub-contractors to provide home charging installation services and obtain approvals from Distributed Network Service Providers, utility providers and government agencies (where applicable for home charging installation services).

We may also use your personal information for secondary purposes where it would be reasonable to expect us to do so, and that secondary purpose is related (or directly related in the case of Sensitive Information) to the primary purpose.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

4. Do we use your personal information for direct marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, MMS, targeted digital advertising, telemarketing, alerts on your mobile device, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act. You may opt out of receiving marketing materials from us by following the unsubscribe instructions on the relevant communication or sending an email to info@evie.com.au. If you wish to know the source from which we obtained your personal information for direct marketing purposes, please contact us using the details in clause 12 and we will provide this information within a reasonable time.

5. To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

  • our employees and related bodies corporate;
  • our service providers, agents and contractors from time to time that provide services to us (including the Third Party Providers, subcontractors engaged by us to provide services to you and cloud storage providers) and/or help us to provide and market our services and promotional offers to you;
  • our professional advisers, dealers and agents;
  • payment systems operators (eg merchants receiving card payments);
  • our existing or potential business partners or partners;
  • our sponsors or promoters of any competition that we conduct via our services;
  • anyone involved in a prospective or actual transfer of any of our assets or businesses (or any part of them), directly or indirectly, whether through merger, acquisition, bankruptcy or any other change of corporate control, as reasonably necessary in connection with such transfer;
  • specific third parties authorised by you to receive information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

For details of the overseas recipients to whom we disclose personal information, see clause 6 below.

6. Disclosure of personal information outside Australia

We may disclose personal information to third-party service providers located outside Australia. The countries in which those recipients are located include the United States of America, the United Kingdom, the Philippines, the Netherlands, Canada and India.

Where we disclose personal information to overseas recipients, we take contractual and other reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.

By creating an account or providing your personal information to us, you acknowledge that your personal information may be disclosed to overseas recipients as described above, and that those recipients may not be subject to privacy laws equivalent to Australian law.

7. Using our Website and cookies

We may collect personal information about you when you use and access our Website or Mobile App.

While we do not use browsing information to identify you personally, we may record certain information about your use of our Website or Mobile App, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our Website or Mobile App that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that puts the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Website may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

8. How do we store and keep your information secure?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

We retain your personal information for as long as is necessary for the purposes described in this Privacy Policy, or as required by law. When your personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. If you would like to request deletion of your personal information, please contact us using the details in clause 12. We will consider your request in accordance with our obligations under the Privacy Act.

9. Links

Our Website and Mobile App may contain links to websites or otherwise interface with programming applications operated by third parties. Those links and interface functionalities are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites or third parties, and have no control over or rights in those linked websites or functionalities. The privacy policies that apply to those other websites or third-party APIs may differ substantially from our Privacy Policy, so we encourage you to read them before using those websites.

These include the Google Privacy Policy, Apple Privacy Policy, Braintree Privacy Policy, PayPal Privacy Statement, EV Connect Privacy Policy, ClearView Privacy Policy, Payter Privacy Policy, and ANZ Worldline Privacy Policy.

10. Accessing or correcting your personal information

You have rights under the Privacy Act to:

  • request access to the personal information we hold about you;
  • ask us to update or correct any personal information that is inaccurate, incomplete or outdated; and
  • opt-out of receiving direct marketing communications from us.

You can do any of these things by contacting us at info@evie.com.au or 1300 463 843.

We will respond to access and correction requests within 30 days of receipt.

Sometimes, we may not be able to provide you with access to all of your personal information. Grounds on which access may be refused include where providing access would be unlawful, would pose a serious threat to the life, health or safety of any individual, or would unreasonably impact the privacy of another individual. Where we refuse access, we will tell you our reasons in writing.

We may need to verify your identity when you request your personal information. We do not currently charge a fee for providing access to your personal information, though we reserve the right to charge a reasonable fee in future, in which case we will notify you before processing your request.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. If we refuse to correct your personal information, we will notify you of our reasons. You may then request that we attach a statement of disagreement to your record, and we will take reasonable steps to do so.

11. Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information (including handling by our related bodies corporate or by any overseas recipient to whom we have disclosed your personal information), please contact our Privacy Officer using the details in clause 12. Please include your name, contact details and a clear description of your complaint.

We will acknowledge your complaint within 5 business days of receipt. We will investigate your complaint and aim to provide you with a written response within 30 days of receipt. We will keep you informed of the progress of our investigation. If your complaint requires additional time to resolve, we will notify you of the extended timeframe and the reasons for the extension.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Online complaint form: www.oaic.gov.au/privacy/privacy-complaints

Email: enquiries@oaic.gov.au

Phone: 1300 363 992

Post: GPO Box 5288, Sydney NSW 2001

12. Contact Us

For further information about our Privacy Policy or practices, to access or correct your personal information, to request deletion of your personal information, or to make a complaint, please contact our Privacy Officer using the details set out below:

Fast Cities Australia Pty Limited (ACN 613 484 754), trading as Evie Networks and Evie Charging

Privacy Officer

Email: info@evie.com.au

Phone: 1300 463 843

Postal address: Level 4, 410 Queen Street, Brisbane QLD 4000

(Also operating from: Level 2, 2 Locomotive Street, Eveleigh NSW 2015 and Level 14, 333 Collins Street, Melbourne VIC 3000)