Last updated: 17 Nov 2023
1. What personal information do we collect?
We may collect the following types of personal information:
- contact or business details such as your name, mailing or street address, email address, telephone number and other contact details;
personal details, such as your name, age or date of birth;
- payment information, including the partial digits of your credit card or debit card, billing and payment details. The third party payment processors set out below will send us partial digits of your credit card or debit card to enable us to reconcile payments;
- your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, advertising data, IP address and standard web log information;
- vehicle make and model;
- vehicle identifiers including VIN, Registration number and/or MAC address
- details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
- any additional information relating to you that you provide to us directly through our customer support service, Website or Mobile App or indirectly through your use of our Website or Mobile App or online presence or through other websites or accounts from which you permit us to collect information;
- information you provide to us through customer surveys;
- details of products and services provided by third parties that you have accessed, acquired or used in connection with our services, including products or services that are the subject of promotional offers offered by Evie Networks (including on behalf of third parties) and products and services offered by third parties who host our equipment (Hosts);
- if you apply for employment with us, certain information about you including information about your working history, and relevant records or checks from any recruitment consultant or from your previous employers, universities and others who may be able to assist us in our decision as to whether to make you an offer of employment or engage you under a contract;
- any other personal information that may be incidental to the services or required in order to facilitate your dealings with us;
your physical location;
- customer identification number where you use Evie’s services by coming to us through a referral partner; and/or
if we, or one of our contractors, provide home charging installation services to you, certain information about your home will be collected, including your address and images of your home.
We may collect these types of personal information either directly from you, or from third parties.
We may utilise third-party service providers to collect information relating to, and to facilitate, payments at our public charging stations or through our Mobile App. You agree to be bound by the privacy policies of those third-party service providers as follows:
- Apple, Inc via its Apple Pay Platform which is subject to the Apple Payments Privacy Notice;
- Google via its Google Pay Platform which is subject to the Google Payments Privacy Notice; and
- Jumptech Limited, a company incorporated in England and Wales (registration number 9314027).
2. When do we collect personal information?
We may collect this information from you when:
- you register on, access or use the Website or Mobile App;
- you use our services as a guest, including at public charging stations;
- you communicate with us through correspondence, chats, email, telephone or when you share information with us from other social applications, services or websites;
- you interact with our sites, services, content, promotional offers and advertising or those of our Hosts and trusted business partners or promoters;
- we solicit it from third parties in the course of our business;
- you use certain functionalities in our Mobile App including geo-location services;
- If you apply for a job with us;
- If you request an invoice, we may collect partial digits of your credit card or debit card as an identifier for your account or a particular instance of using the public charging services.
The Privacy Act 1988 (Cth) (the Privacy Act) contains certain exemptions in relation to certain acts undertaken in relation to employee records and related bodies corporate. Where appropriate we make use of relevant exemptions in the Privacy Act.
Where we solicit Personal Information, we only collect:
- non-Sensitive Information, if it is reasonably necessary for the services we provide; and
- Sensitive Information, if it is reasonably necessary for or directly related to services we provide and you have consented to its collection or its collection is permitted or authorised by law.
If we solicit Personal Information, we will generally solicit it directly from you, unless it is unreasonable or impracticable for us to do so. Where we collect Personal Information about you from a third party without your prior consent, we will take reasonable steps to inform you that we have collected Personal Information.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only with identified individuals.
3. Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our Website, Mobile App and other current and future services;
- to respond to your queries;
- to facilitate the supply and installation of home chargers;
- where received by a third party, to enable Evie to sell chargers and services;
- to process payments in connection with our services;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our trusted business partners that we think you may find interesting;
- to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- to operate, protect, improve and optimise our Website, Mobile App, services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
to conduct, monitor and analyse our business and internal operations;
- as reasonably necessary in connection with any prospective or actual transfer of any of our assets or businesses (or any part of them), directly or indirectly, whether through merger, acquisition, bankruptcy or any other change of corporate control;
- to consider your employment application (where applicable); and
- to engage sub-contractors to provide home charging installation services and obtain approvals from Distributed Network Service Providers, utility providers and government agencies (where applicable for home charging installation services).
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
4. Do we use your personal information for direct marketing?
We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, MMS, targeted digital advertising, telemarketing, alerts on your mobile device, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act. You may opt out of receiving marketing materials from us by changing your communication preferences for your account on our Mobile App, following the unsubscribe instructions on the relevant communication or sending an email to firstname.lastname@example.org
5. To whom do we disclose your personal information?
- our employees and related bodies corporate;
- our service providers, agents and contractors from time to time that provide services to us (including the Third Party Providers, subcontractors engaged by us to provide services to you and cloud storage providers) and/or help us to provide and market our services and promotional offers to you;
- our professional advisers, dealers and agents;
- payment systems operators (eg merchants receiving card payments);
- our existing or potential business partners or partners;
- our sponsors or promoters of any competition that we conduct via our services;
- anyone involved in a prospective or actual transfer of any of our assets or businesses (or any part of them), directly or indirectly, whether through merger, acquisition, bankruptcy or any other change of corporate control, as reasonably necessary in connection with such transfer;
- specific third parties authorised by you to receive information held by us; and/or
- other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
6. Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to third-party technical and customer support providers located in the United States of America, the Philippines, Canada and India. From time to time, we may also disclose personal information to IT and cloud storage service providers which may operate from and/or store personal information outside of Australia. Where we do so we will ensure the relevant third party will comply with the Australian Privacy Principles or is subject to a comparable privacy regime in that overseas jurisdiction.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia.
7. Using our Website and cookies
We may collect personal information about you when you use and access our Website or Mobile App.
While we do not use browsing information to identify you personally, we may record certain information about your use of our Website or Mobile App, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our Website or Mobile App that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that puts the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Website may not work as intended for you if you do so.
8. How do we store and keep your information secure?
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
10. Accessing or correcting your personal information
You have rights under the Privacy Act to:
- request access to the personal information we hold about you;
- ask us to update or correct any personal information that is inaccurate, incomplete or outdated; and
- opt-out of receiving direct marketing communications from us.
You can do any of these things by contacting us at email@example.com or 1300 463 843. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
11. Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at firstname.lastname@example.org or 1300 463 843. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you are not satisfied with the outcome of any internal investigation that we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at email@example.com or on 1300 363 992. More information is available on the OAIC’s website at https://www.oaic.gov.au/.
12. Contact Us
Phone: 1300 463 843